For years, we have welcomed Rae Dunn's iconic kitchenware, accessories, and décor into our homes. They remind us to celebrate the moments of everyday life...and to celebrate ourselves. Now, we bring the classic Rae Dunn style and attitude to a wearable collection.

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Policies & FAQs

Shipping Policy

Shipping policy

Orders placed after 11:00 AM EST will be processed the following business day. Please allow 2-3 business days for processing. Orders will not ship on the weekends. You will receive an email confirmation when your order is received and another email when your order is shipped, which will include tracking information. There may be an extended shipping and handling time during holidays or situations out of our control, such as inclement weather. Expected delivery days are not promised and are strictly an estimation of shipping time. Delivery may fall outside of this shipping window depending on carrier delays.

Domestic orders (shipping within the US) will be shipped using Standard UPS Ground Shipping.

International orders (outside of the US) will be shipped using Standard International Shipping. There is a $50 order minimum for international orders. International orders will ship using UPS. 

UPS cannot ship to PO Boxes.

Please note that we are not responsible for extended shipping times. Shipment and customs times will vary.

Orders over $50 ship for free. This does not include international orders. Free Shipping applies to orders over $50 after coupons.

Orders containing accessories, such as eyewear or watches will ship in multiple packages and may have an additional shipping charge. Accessories ship only on Tuesday and Thursday, so there may be a delay in delivery times.

 

Coupons policy

Coupons may have an expiration date or an order minimum. Coupons cannot be combined unless otherwise stated. Some coupons may require an order minimum and have expiration date.

 

Returns

Return/Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

HOW DO I RETURN?

  • Visit our returns center to login to your account and follow instructions to begin the return process.
  • Select the items you would like to return and indicate the reason(s).
  • You will receive a confirmation email when we receive, approve and process your return. Once approved, we will email you a shipping label. Please print the label, package your item, and make your return based on the label carrier.
  • Clearance items and Dunn Deal items are Final Sale. No returns or exchanges.
  • Items purchased at heavy discounts (40% off or more) during events such as Memorial Day Sale or other seasonal sales are not eligible for return.

For further assistance, you can contact us at info@raedunnwear.com

WHAT ITEMS ARE RETURNABLE?

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.
  • Accessories (such as eyewear, watches, and watch bands) cannot be returned.
  • Clearance items and Dunn Deals cannot be returned.
  • Items purchased at heavy discounts (40% off or more) during events such as Memorial Day Sale or other seasonal sales are not eligible for return.
  • If you purchased your product from AMAZON, TJ Maxx, Winners, etc. you must contact them directly for any issues with your purchase including missing or broken items, and other defects or performance issues, within their purchase window. We are not able to address issues with products such as appliances, ceramics, luggage, etc.

ARE THERE ANY CHARGES FOR RETURN?

  • Original shipping charges are non-refundable.
  • Domestic orders are not responsible for return shipping fees, however a 15% restocking fee will be deducted from your refund.
  • International orders are responsible for return shipping fees. $15 plus the 15% restocking fee will be deducted from your refund.
  • Exchanges are not accepted. Please submit a return for your item and place a new order for the exchange items.

HOW SOON WILL I GET MY REFUND?

  • Once your returned item is received and inspected, we will send you an email to notify you along with a shipping label.
  • You can expect your refund to be processed and a credit will be applied to the original method of payment within 5-10 business days. 

DAMAGES AND ISSUES:

  • Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • To submit inquires regarding Rae Dunn products not sold on RaeDunnWear.com (i.e. kitchenware, home decor, appliances, ceramics, luggage, etc.), please visit http://www.raedunn.com/contact.

Size Chart

Women's T-Shirts

Women's Hoodies

Women's Sweatshirts and Sweaters

Women's Jogger Pants

Women's Nightshirts

Women's Pajama Shorts Sets

Women's Pajama Pants Sets

Boy's T-Shirts

Boy's Pajama Pants Set

Girl's Pajama Pants Set

Frequently Asked Questions

FAQ

HOW DO I RETURN?

  • Visit our returns center and store policies pages to see all information about returns and shipping.
  • Clearance items are final sale. No returns.

WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER?

  • If you received the incorrect product, your item is damaged, or you are missing something from your order, please reach out to info@raedunnwear.com right away with your Name and 4-Digit Order Number.

CAN YOU HELP ME WITH A PRODUCT I PURCHASED IN-STORE?

  • If you purchased your product from AMAZON, TJ Maxx, Winners, etc. you must contact them directly for any issues with your purchase including missing or broken items, and other defects or performance issues, within their purchase window. We are not able to address issues with products such as kitchenware, home decor, appliances, ceramics, luggage, etc. 
  • To submit inquires regarding Rae Dunn products not sold on RaeDunnWear.com (i.e. kitchenware, home decor, appliances, ceramics, luggage, etc.), please visit http://www.raedunn.com/contact.

WHY ISN'T MY COUPON WORKING?

  • Please add your discount code at checkout and click "Apply"
  • Automatic discounts, like site-wide sales or Buy One Get One, will be applied to your total at checkout.
  • If you are still having issues with a coupon, reach out to info@raedunnwear.com and we'll be happy to assist you.

 

    For all other inquiries about Rae Dunn Wear, please email info@raedunnwear.com

     This customer service contact is only for apparel, sleepwear, and accessories purchased on the Rae Dunn Wear website. We do not have a phone number.


    For all inquires regarding Rae Dunn products not sold on RaeDunnWear.com, please visit http://www.raedunn.com/contact.

     *Rae Dunn Wear Customer support representatives will respond to inquiries within 24 - 48 hours during regular business hours. We may be unavailable during federal and other observed holidays. We are not available weekends. We appreciate your patience and understanding!*

    Thank you!

    Contact Us

     

      For all inquiries about Rae Dunn Wear products or orders, please email info@raedunnwear.com

       This customer service contact is only for apparel, sleepwear, and accessories purchased on the Rae Dunn Wear website. We do not have a phone number.


      For all inquires regarding Rae Dunn products not sold on RaeDunnWear.com, please visit http://www.raedunn.com/contact.

       Rae Dunn Wear Customer support representatives will respond to inquiries within 24 - 48 hours during regular business hours. We may be unavailable during federal and other observed holidays. We are not available weekends. Customer service will be unavailable July 4th and 5th due to the holiday.